Privacy and Cookie Statement

whydonate.com is a service of WhyDonate. We are registered at Johan Huizingalaan 763A, in Amsterdam.

We believe it is important to protect your personal data, and we will only use your data to offer you our services, optimize your user experience, and improve our services. In this privacy statement, we would like to clarify what kind of personal data we collect, why we do this, and how we protect your data.

This Privacy Policy may be updated in the future. We reserve the right to make changes to this Privacy Policy at any time. Major changes will always be announced. We recommend referring to this document regularly.

If you have any privacy-related questions, please use the contact form or call +31 (0)85 1074458.

We only process and collect personal data that is necessary for the purposes for which it is processed:

If you are a donor, we collect the following personal data:

Personal identification (name)

We use your name to correctly address you and show the fund who donated (unless the donor is anonymous).

Contact information (e-mail address)

This data is used to send you service e-mails.

Payment information (IBAN)

So we can debit the donations from and transfer them to the correct IBAN.

Electronic identification and technical information (IP address and location)

We collect this data to prevent fraud and gain insight into the location of the donor.

If you initiate a fundraising, we collect the following personal data:

Personal identification (name, login details)

We use your name to correctly address you and show other users who you are. Your password is saved in an encrypted way so only you can access it; not us, and not someone else.

Contact information (e-mail address)

This data is used to identify you when you log in and to send you service e-mails. In addition, you can sign up for the regular email update. This means we occasionally send you an update with the most interesting developments and projects on the platform. Of course, you can use your account to unsubscribe from these at any time.

Payment information (IBAN)

So we can debit the donations from and transfer them to the correct IBAN.

Electronic identification and technical information (IP address and location)

We collect this data to prevent fraud and gain insight into the location of the donor.

Profile info

You can add more information about yourself and the charity on your profile so other users can see who you are and what the cause is. That makes it easier for us to link donors and causes.

You decide what information from your profile is visible to other users. So, if you do not want to share your personal information with other users, you don’t have to. We want to be sure that you are happy with the entire experience on our platform, so if you want to keep your identity as a supporter/donor hidden, we make this possible. This means you can make an anonymous donation. In that case, there is no name attributed to your donation.

We collect personal data on you as a user of our platform in order to offer a safe, optimal, and user-friendly experience. Data processing only takes place for the following specific purposes:

• Correct handling of donations: administration of donations, support, complaint monitoring, and the sending of service messages;
• Security and protection from fraud and violations;
• Personalized user experience, marketing, advertising, and newsletters, if you have explicitly signed up for these. In this case, you can opt out at any time;
• Statistical purposes of the personal data that we collect will not be retained longer than necessary for the above purposes.

In compliance with privacy regulations, we process your personal data based on the following:

• Fulfillment of an agreement with you. For example, when you donate or want to start a fundraising campaign;
• Compliance with legal or regulatory requirements;
• Our legitimate interest, for example, to keep you posted on a fundraiser you supported;
• Your explicit consent.

We only share your personal data with third parties that support us in our business process and have a data processing agreement with us. Think, for example, of our web hosting party or the payment provider. We never sell or share your information for third-party marketing purposes.

In addition, the organizer of the fundraiser can see the name and email address of the donors, unless the donor makes an anonymous donation.

We will never post messages on your Facebook, Twitter, WhatsApp, Google+, LinkedIn, or other social media accounts without your permission. If you use social media buttons on our platform, for example, to share a funding page, then please read the privacy statement of the social network’s button you use.

To protect your personal data, we take appropriate security measures. That is why we use a secure internet environment as soon as you start the payment of your donation. Through SSL (Secure Socket Layer), transactional data is encrypted before it is sent via the Internet. You can recognize the safe SSL connection by the https:// in the address in your address bar.

The hosting of our platform is executed by our reliable partner, Google. We use their data centre in Belgium. That means that the servers where the data is stored are inside the European Economic Area (EEA). We will take all possible security measures to ensure your personal data is safe on these servers and within the EEA.

When we process your personal information, you are protected by a number of rights:

• You have the right to get an explanation about the personal data we process and why;
• You have the right to request access to your personal data;
• You can request modification or removal of outdated personal data;
• You may withdraw your consent;
• You may ask to limit the processing of your personal data;
• You have the right to obtain the personal data provided to us in a structured, conventional, and machine-readable form.

You can personally exercise several of these rights if you have an account on our platform. Otherwise, you can contact us using our contact form. We will comply with your request within one month. We may ask you for identification to make sure we do not remove or modify personal data of the wrong person.

If you have a complaint about the manner in which your personal data is processed, we would like to hear from you, so that we can find a solution together. You are also free to submit your complaint about our platform to the Dutch supervisory authority regarding privacy.

eventThis Privacy Policy was last revised on 27-10-2026.